The easiest way to reach PipeChain’s helpdesk is to send an e-mail to firstname.lastname@example.org
When you report a new case, it is important that you attach accurate and relevant information so processing time should be kept as short as possible.
Please send this information with your report:
- Name, e-mail address and phone number
- Supplier’s name/id
- Order number, type of error
- Time when the error occurred
- Printscreen of any error message
Our first line helpdesk will help you directly if the case is a simple one. More complex cases will be referred to the second or third line helpdesk. You will get feedback via email or phone while we work on your case, and when the case is resolved.
Please call +46 31 727 86 10 for serious cases