How XR Solutions streamlined their customs warehouse management with PipeChain

When the collaboration between PipeChain and XR Solutions began in January 2017, the goal was clear: to modernize and streamline customs warehouse management, which had previously been largely manual and time-consuming.

XR Solutions offers smart and sustainable storage and logistics solutions, always aiming to stay at the forefront of new technologies for future climate-smart transportation. Strategically located in the heart of Sweden, the company benefits from daily rail connections and serves well-known customers such as Volvo, SCA, DS Smith, and Metsä Tissue.

We had the opportunity to speak with Micaela Eklindh, who is responsible for their customers’ customs warehouses and daily operations. She shared her experiences regarding the collaboration with PipeChain and how it has impacted their digital customs warehouse management.

What problem were you trying to solve when you started working with PipeChain?

“We needed to improve and modernize our customs warehouse management, which had previously been largely manual and time-consuming. Our goal was to streamline our internal processes and increase accuracy through digitalization. We were looking for a solution that could reduce administrative workload while ensuring better traceability and regulatory compliance. That’s exactly what PipeChain offered, both in terms of system and expertise.”

How has the collaboration been?

“Our experience working with PipeChain has been very positive. Communication and support have been excellent – we feel that we receive fast, accurate, and professional assistance when needed. This gives us confidence in our daily operations and ensures a stable and reliable system.”

What effect has it had on your operations?

“By digitalizing our customs warehouse management, we’ve been able to eliminate several manual steps, leading to a more efficient and secure process. It has freed up time for our employees and reduced the risk of errors. Overall, our collaboration with PipeChain has significantly improved the quality of our work.”

The partnership with PipeChain has enabled XR Solutions to take real steps toward more digital, secure, and traceable customs warehouse operations.

Micaela Eklindh is Logistics Developer at XR Solutions.

Want to learn more about how digital customs solutions can transform your logistics?
Explore our Customs Management Solution here.